1. Seller and scope of the Terms
The seller operating the online store larta.lv is SIA “LARTA 1”, registration number 50003308551, VAT registration number LV50003308551, registered address Strādnieku šķērsiela 7, Rēzekne, LV-4604, Latvia, telephone +371 29 462 625, email info@larta.lv, hereinafter referred to as the Seller.
These Terms govern the ordering and purchase of goods through the online store larta.lv. The Buyer may be a natural or legal person entitled to enter into the relevant contract.
A Consumer is a natural person who purchases Goods for purposes unrelated to their trade, business or professional activity. Consumers are entitled to the rights provided by applicable consumer protection laws.
Each order is subject to the version of these Terms in force when the order is placed.
2. Goods and prices
Information about the characteristics, contents, price and availability of the Goods is provided in the relevant product description.
The total price, applicable taxes, delivery charges and any other costs are shown before the order is submitted.
Product images are for illustrative purposes. The colour or packaging of the Goods may differ from the images provided, provided that this does not affect their essential characteristics or conformity with the product description.
If the Goods are unavailable or an obvious technical error is identified in the price or description before the order is processed, the Seller will contact the Buyer to agree on changes to the order. If no agreement is reached, the order will be cancelled and any payment received will be refunded.
3. Orders and conclusion of the contract
Before submitting an order, the Buyer can review and correct the information entered, the selected Goods, the delivery method and the total amount payable.
By submitting an order, the Buyer confirms that the information provided is correct, that they have read and accepted these Terms and that the order creates an obligation to pay.
The contract is concluded when the Buyer submits the order and the Seller sends an order confirmation to the email address provided by the Buyer.
The order confirmation and invoice may be sent electronically.
4. Payment
The available payment methods and the total amount payable are shown during checkout.
The Seller begins processing the order after payment has been received or financing has been approved, unless a different procedure applies to the selected payment method.
Card payments and other electronic payments are processed by the relevant payment service provider.
5. Delivery and collection
Delivery methods, costs and restrictions are shown during checkout or on the Shipping and Payment page.
Delivery times depend on product availability, shipment type and destination. Unless otherwise agreed with the Consumer, the Goods will be delivered without undue delay and no later than 30 days after the contract is concluded.
The risk of accidental loss of or damage to the Goods passes to the Buyer when the Buyer or a third party designated by the Buyer, other than the carrier, receives the Goods.
If the Buyer independently appoints a carrier that was not offered by the Seller, the risk passes to the Buyer when the Goods are handed over to that carrier.
Upon receiving the Goods, the Buyer is advised to inspect the packaging and check for visible damage. Any damage should be recorded in the delivery document and reported to the Seller without delay. Failure to do so does not affect the Consumer’s statutory rights.
6. Right of withdrawal
A Consumer has the right to withdraw from a distance contract within 14 days without giving any reason.
The procedure for exercising the right of withdrawal, returning the Goods and receiving a refund is described on the Right of Withdrawal and Returns page.
7. Goods that do not conform to the contract
A Consumer may submit a claim regarding Goods that do not conform to the contract within two years from the date of delivery. The claim must be submitted within two months after the lack of conformity is discovered.
The Consumer may first request that the Goods be repaired or replaced free of charge, unless the chosen remedy is impossible or disproportionate.
Where provided by applicable law, the Consumer may request a price reduction or terminate the contract and receive a refund.
Any commercial guarantee provided by the manufacturer or the Seller does not limit the Consumer’s statutory rights.
A claim may be submitted to info@larta.lv. The Consumer should provide the order number, a description of the issue and any available supporting evidence.
8. Buyer’s obligations
The Buyer must provide complete and accurate order information, make the required payment, accept the ordered Goods and use them in accordance with the manufacturer’s instructions, safety requirements and intended purpose.
9. Processing of personal data
The Buyer’s personal data is processed in accordance with the Privacy Policy.
The Privacy Policy is an informational document and does not require separate acceptance as part of these Terms.
10. Liability and force majeure
The Seller and the Buyer are responsible for fulfilling their obligations in accordance with applicable law.
The Seller is not responsible for consequences caused by incorrect information provided by the Buyer, improper use of the Goods or failure to follow the manufacturer’s instructions, unless such consequences are attributable to the Seller.
Neither party is liable for failure to perform its obligations due to circumstances beyond its reasonable control. The affected party must inform the other party of such circumstances and their effect on the performance of the contract.
Nothing in these Terms limits the mandatory statutory rights of Consumers.
11. Complaints and dispute resolution
Questions and complaints may be submitted to info@larta.lv.
The Seller will provide the Consumer with a written response within 15 business days after receiving the complaint. If a full response cannot be provided within this period for objective reasons, the Seller will inform the Consumer of the expected response date.
If a dispute cannot be resolved through direct communication, the Consumer may contact the Consumer Rights Protection Centre, the Consumer Out-of-Court Dispute Resolution Commission or a court.
These Terms and the contract between the parties are governed by the laws of the Republic of Latvia.